AI-Powered Ticket Management System

Problem

We receive hundreds of support emails daily. Our agents manually read, classify, and respond to each ticket — which is slow and leads to impersonal, canned responses.

Solution

Build a ticket management system that uses AI to automatically classify, respond to, and route support tickets — delivering faster, more personalized responses to students while freeing up agents for complex issues.

Features

Receive support emails and create tickets
Auto-generate human-friendly responses using a knowledge base
Ticket list with filtering and sorting
Ticket detail view
AI-powered ticket classification
AI summaries
AI-suggested replies
User management (admin only)
Dashboard to view and manage all tickets

Ticket Statuses

Open
Resolved
Closed

Ticket Categories

General Question
Technical Question
Refund Request

User Roles

Admin: Deployed with the system. Can create and manage agents.
Agent: Created by admin. Can view and manage tickets.

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