4.4 KiB
Code with Mosh -- Support Knowledge Base
Last Updated: 2026
This document contains official support policies and troubleshooting guides for Code with Mosh courses.
1. Account & Login Issues
Q: I forgot my password. What should I do?
- Go to the login page.
- Click Forgot Password.
- Enter your registered email address.
- Follow the instructions in the reset email.
If you do not receive the email, check your spam or promotions folder.
Q: I'm not receiving the password reset email.
Possible reasons: - The email was entered incorrectly. - The account was created using a different email. - The email is in your spam folder.
If the email does not arrive within 10 minutes, contact support.
2. Course Access & Purchases
Q: I purchased a course but cannot see it.
Possible reasons: - You are logged in with a different email address. - The payment is still processing. - The purchase was not completed successfully.
Check your receipt email for confirmation.
Q: Can I transfer a purchased course to another account?
Courses are non-transferable and tied to the purchasing account.
3. Lifetime Access
Q: What does Lifetime Access mean?
Lifetime Access means: - You pay once. - You keep access permanently. - You receive future updates for that course.
Lifetime Access applies only to the purchased course.
4. Refund Policy
Q: What is the refund policy?
- 30-day money-back guarantee.
- Full refund if requested within 30 days of purchase.
- Partial refund available if less than 80% of the course has been completed.
- No refund if 80% or more of the course has been completed.
Refunds are processed within 5--10 business days.
Q: How do I request a refund?
To request a refund: 1. Contact support within 30 days of purchase. 2. Provide your order receipt. 3. Include the reason for your request.
5. Certificates
Q: Do you provide certificates?
Yes. A certificate is issued upon course completion.
Certificates are available inside your dashboard.
Certificates are not accredited degrees.
6. Downloading Content
Q: Can I download videos?
- Videos are streamed online.
- Source code is downloadable.
- Offline video downloads are not supported.
7. Technical Issues
Q: Videos are not playing.
Try the following: - Clear your browser cache. - Use the latest version of Chrome or Edge. - Disable browser extensions. - Check your internet connection.
Q: The video quality is low.
Video quality adjusts automatically based on internet speed. Ensure you have a stable internet connection.
8. Coupon Codes
Q: My coupon code doesn't work.
Possible reasons: - The coupon has expired. - The coupon was already used. - The coupon is not valid for the selected course.
Only one coupon may be applied per purchase.
9. Account Changes
Q: How do I change my email address?
Contact support and provide: - Your current email - Your new email - Proof of purchase (if requested)
10. Escalation Rules (Internal Policy)
The system must escalate to a human agent if: - The user threatens legal action. - The user requests a refund outside the 30-day window. - The user disputes a charge or mentions a chargeback. - The issue involves account security concerns. - The system confidence score is low.
End of Knowledge Base