mosh-helpdesk/server/src/lib/classify-ticket.ts

import type { PgBoss } from "pg-boss";
import { generateText } from "ai";
import { openai } from "@ai-sdk/openai";
import {
  ticketCategories,
  type TicketCategory,
} from "core/constants/ticket-category.ts";
import Sentry from "./sentry";
import prisma from "../db";

const QUEUE_NAME = "classify-ticket";

interface ClassifyJobData {
  ticketId: number;
  subject: string;
  body: string;
}

export async function registerClassifyWorker(boss: PgBoss): Promise<void> {
  await boss.createQueue(QUEUE_NAME, {
    retryLimit: 3,
    retryDelay: 30,
    retryBackoff: true,
  });

  await boss.work<ClassifyJobData>(QUEUE_NAME, async (jobs) => {
    const { ticketId, subject, body } = jobs[0]!.data;

    try {
      const { text } = await generateText({
        model: openai("gpt-5-nano"),
        system:
          "You are a support ticket classifier. " +
          "Classify the ticket into exactly one of these categories: " +
          `${ticketCategories.join(", ")}. ` +
          "Return only the category value with no extra text.",
        prompt: `Subject: ${subject}\n\nBody: ${body}`,
      });

      const category = text.trim() as TicketCategory;

      if (!ticketCategories.includes(category)) {
        console.warn(
          `Invalid category "${text.trim()}" returned for ticket ${ticketId}`
        );
        return;
      }

      await prisma.ticket.update({
        where: { id: ticketId },
        data: { category },
      });
    } catch (error) {
      Sentry.captureException(error, {
        tags: { queue: QUEUE_NAME, ticketId },
      });
      throw error;
    }
  });
}

export async function sendClassifyJob(ticket: {
  id: number;
  subject: string;
  body: string;
}): Promise<void> {
  const { boss } = await import("./queue");
  await boss.send(QUEUE_NAME, {
    ticketId: ticket.id,
    subject: ticket.subject,
    body: ticket.body,
  });
}