mosh-helpdesk/server/prisma/schema.prisma

// This is your Prisma schema file,
// learn more about it in the docs: https://pris.ly/d/prisma-schema

// Looking for ways to speed up your queries, or scale easily with your serverless or edge functions?
// Try Prisma Accelerate: https://pris.ly/cli/accelerate-init

generator client {
  provider = "prisma-client"
  output   = "../src/generated/prisma"
}

datasource db {
  provider = "postgresql"
}

enum Role {
  admin
  agent
}

enum TicketStatus {
  open
  resolved
  closed
}

enum SenderType {
  agent
  customer
}

enum TicketCategory {
  general_question
  technical_question
  refund_request
}

model User {
  id            String    @id
  name          String
  email         String    @unique
  emailVerified Boolean
  image         String?
  role          Role      @default(agent)
  createdAt     DateTime
  updatedAt     DateTime
  deletedAt     DateTime?
  sessions        Session[]
  accounts        Account[]
  assignedTickets Ticket[]
  replies         Reply[]

  @@map("user")
}

model Session {
  id        String   @id
  expiresAt DateTime
  token     String   @unique
  createdAt DateTime
  updatedAt DateTime
  ipAddress String?
  userAgent String?
  userId    String
  user      User     @relation(fields: [userId], references: [id], onDelete: Cascade)

  @@map("session")
}

model Account {
  id                    String    @id
  accountId             String
  providerId            String
  userId                String
  user                  User      @relation(fields: [userId], references: [id], onDelete: Cascade)
  accessToken           String?
  refreshToken          String?
  idToken               String?
  accessTokenExpiresAt  DateTime?
  refreshTokenExpiresAt DateTime?
  scope                 String?
  password              String?
  createdAt             DateTime
  updatedAt             DateTime

  @@map("account")
}

model Ticket {
  id           Int             @id @default(autoincrement())
  subject      String
  body         String
  bodyHtml     String?
  status       TicketStatus    @default(open)
  category     TicketCategory?
  senderName   String
  senderEmail  String
  assignedToId String?
  assignedTo   User?           @relation(fields: [assignedToId], references: [id])
  createdAt    DateTime        @default(now())
  updatedAt    DateTime        @updatedAt
  replies      Reply[]

  @@map("ticket")
}

model Reply {
  id         Int        @id @default(autoincrement())
  body       String
  senderType SenderType
  ticketId   Int
  ticket     Ticket     @relation(fields: [ticketId], references: [id], onDelete: Cascade)
  userId     String?
  user       User?      @relation(fields: [userId], references: [id])
  createdAt  DateTime   @default(now())

  @@map("reply")
}

model Verification {
  id         String    @id
  identifier String
  value      String
  expiresAt  DateTime
  createdAt  DateTime?
  updatedAt  DateTime?

  @@map("verification")
}