# AI-Powered Ticket Management System

## Problem

We receive hundreds of support emails daily. Our agents manually read, classify, and respond to each ticket — which is slow and leads to impersonal, canned responses.

## Solution

Build a ticket management system that uses AI to automatically classify, respond to, and route support tickets — delivering faster, more personalized responses to students while freeing up agents for complex issues.

## Features

- Receive support emails and create tickets
- Auto-generate human-friendly responses using a knowledge base
- Ticket list with filtering and sorting
- Ticket detail view
- AI-powered ticket classification 
- AI summaries
- AI-suggested replies
- User management (admin only)
- Dashboard to view and manage all tickets

## Ticket Statuses

- Open
- Resolved
- Closed

## Ticket Categories

- General Question
- Technical Question
- Refund Request

## User Roles

- **Admin**: Deployed with the system. Can create and manage agents.
- **Agent**: Created by admin. Can view and manage tickets.