# Tech Stack

## Frontend

- React with TypeScript
- Tailwind CSS
- React Router

## Backend

- Node.js with Express and TypeScript
- Database sessions for authentication

## Database

- PostgreSQL

## ORM

- Prisma

## AI

- Claude API (Anthropic) for ticket classification, summaries, and suggested replies

## Email

- SendGrid or Mailgun for outbound replies and inbound webhooks

## Deployment

- Docker + cloud provider (AWS, Railway, Fly.io, etc.)