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39 lines
1 KiB
Markdown
39 lines
1 KiB
Markdown
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# AI-Powered Ticket Management System
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## Problem
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We receive hundreds of support emails daily. Our agents manually read, classify, and respond to each ticket — which is slow and leads to impersonal, canned responses.
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## Solution
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Build a ticket management system that uses AI to automatically classify, respond to, and route support tickets — delivering faster, more personalized responses to students while freeing up agents for complex issues.
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## Features
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- Receive support emails and create tickets
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- Auto-generate human-friendly responses using a knowledge base
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- Ticket list with filtering and sorting
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- Ticket detail view
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- AI-powered ticket classification
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- AI summaries
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- AI-suggested replies
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- User management (admin only)
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- Dashboard to view and manage all tickets
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## Ticket Statuses
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- Open
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- Resolved
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- Closed
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## Ticket Categories
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- General Question
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- Technical Question
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- Refund Request
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## User Roles
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- **Admin**: Deployed with the system. Can create and manage agents.
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- **Agent**: Created by admin. Can view and manage tickets.
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