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mosh-helpdesk/server/prisma/seed-tickets.ts

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import "dotenv/config";
import { PrismaPg } from "@prisma/adapter-pg";
import {
PrismaClient,
TicketStatus,
TicketCategory,
} from "../src/generated/prisma/client";
const adapter = new PrismaPg({ connectionString: process.env.DATABASE_URL });
const prisma = new PrismaClient({ adapter });
const tickets: {
subject: string;
body: string;
status: TicketStatus;
category: TicketCategory | null;
senderName: string;
senderEmail: string;
createdAt: Date;
}[] = [
// --- OPEN / technical_question ---
{
subject: "App crashes when uploading large files",
body: "Whenever I try to upload a file larger than 50 MB the app crashes with an out-of-memory error.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Alice Johnson",
senderEmail: "alice.johnson@example.com",
createdAt: new Date("2026-02-23T09:15:00Z"),
},
{
subject: "Two-factor authentication not sending SMS",
body: "I enabled 2FA but I never receive the SMS code. I've tried multiple times.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Marcus Chen",
senderEmail: "marcus.chen@techcorp.io",
createdAt: new Date("2026-02-22T14:30:00Z"),
},
{
subject: "API rate limit exceeded unexpectedly",
body: "We're hitting 429 errors even though our usage is well below the documented limits.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Priya Patel",
senderEmail: "priya@devstudio.com",
createdAt: new Date("2026-02-21T11:00:00Z"),
},
{
subject: "Cannot connect to database after migration",
body: "After running the latest migration, our staging environment can no longer connect to the database.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "James O'Brien",
senderEmail: "james.obrien@startup.co",
createdAt: new Date("2026-02-20T16:45:00Z"),
},
{
subject: "Webhook payloads missing timestamps",
body: "Since the last update, webhook payloads no longer include the created_at and updated_at fields.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Sofia Rodriguez",
senderEmail: "sofia@webworks.net",
createdAt: new Date("2026-02-19T08:20:00Z"),
},
{
subject: "SSL certificate renewal failing",
body: "Our auto-renewal for SSL certificates has been failing for the past week with a DNS validation error.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Daniel Kim",
senderEmail: "dkim@securehost.com",
createdAt: new Date("2026-02-18T13:10:00Z"),
},
{
subject: "GraphQL subscriptions dropping after 30 seconds",
body: "WebSocket connections for GraphQL subscriptions are being terminated after exactly 30 seconds every time.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Emma Watson",
senderEmail: "emma.w@appbuilders.io",
createdAt: new Date("2026-02-17T10:05:00Z"),
},
{
subject: "Docker container keeps restarting in production",
body: "Our main API container restarts every 10 minutes. Logs show an OOMKilled error.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Liam Thompson",
senderEmail: "liam@cloudops.dev",
createdAt: new Date("2026-02-16T17:30:00Z"),
},
{
subject: "Search index not updating for new records",
body: "New records added after Feb 15 are not appearing in search results. Reindexing manually doesn't help.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Aisha Mohammed",
senderEmail: "aisha@dataco.com",
createdAt: new Date("2026-02-15T12:00:00Z"),
},
{
subject: "OAuth callback URL mismatch error",
body: "Getting a redirect_uri_mismatch error when trying to log in with Google OAuth. Worked fine last week.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Carlos Mendez",
senderEmail: "carlos@freelance.dev",
createdAt: new Date("2026-02-14T09:45:00Z"),
},
// --- OPEN / general_question ---
{
subject: "How do I export my data to CSV?",
body: "I need to export all my project data to CSV for a quarterly report. Where is this option?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Rachel Green",
senderEmail: "rachel.green@marketing.co",
createdAt: new Date("2026-02-23T08:00:00Z"),
},
{
subject: "What are the differences between plan tiers?",
body: "Can you explain the differences between the Starter, Pro, and Enterprise plans?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Tom Baker",
senderEmail: "tom.baker@smallbiz.com",
createdAt: new Date("2026-02-22T10:15:00Z"),
},
{
subject: "Can I add more team members to my account?",
body: "We just hired 5 new people. How do I add them to our team workspace?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Nina Kowalski",
senderEmail: "nina@agencyplus.com",
createdAt: new Date("2026-02-21T15:30:00Z"),
},
{
subject: "Is there a mobile app available?",
body: "I'd like to manage my account on the go. Do you have iOS or Android apps?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "David Park",
senderEmail: "david.park@gmail.com",
createdAt: new Date("2026-02-20T09:00:00Z"),
},
{
subject: "How do I change my account email address?",
body: "I recently changed companies and need to update my email address on file.",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Laura Martinez",
senderEmail: "laura.m@oldcompany.com",
createdAt: new Date("2026-02-19T14:20:00Z"),
},
{
subject: "Do you offer nonprofit discounts?",
body: "We're a registered 501(c)(3) nonprofit. Do you offer any special pricing?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Michael Brown",
senderEmail: "michael@helpinghandsfoundation.org",
createdAt: new Date("2026-02-18T11:00:00Z"),
},
{
subject: "Where can I find the API documentation?",
body: "I'm a developer and I'd like to integrate your service into our app. Where are the API docs?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Yuki Tanaka",
senderEmail: "yuki@codelab.jp",
createdAt: new Date("2026-02-17T07:30:00Z"),
},
{
subject: "What payment methods do you accept?",
body: "Can I pay with a wire transfer instead of credit card?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Hans Mueller",
senderEmail: "hans@mueller-gmbh.de",
createdAt: new Date("2026-02-16T13:45:00Z"),
},
// --- OPEN / refund_request ---
{
subject: "Charged twice for February subscription",
body: "I was charged $49.99 twice on Feb 1st. Please refund the duplicate charge.",
status: TicketStatus.open,
category: TicketCategory.refund_request,
senderName: "Jennifer Lee",
senderEmail: "jennifer.lee@inbox.com",
createdAt: new Date("2026-02-23T07:00:00Z"),
},
{
subject: "Service outage caused lost revenue — requesting credit",
body: "The 6-hour outage on Feb 10 caused us to lose approximately $2,000 in sales. We'd like a service credit.",
status: TicketStatus.open,
category: TicketCategory.refund_request,
senderName: "Robert Chang",
senderEmail: "robert@ecommerce-store.com",
createdAt: new Date("2026-02-22T16:00:00Z"),
},
{
subject: "Accidentally upgraded to Enterprise plan",
body: "I clicked the wrong button and got upgraded to Enterprise ($299/mo). Please revert and refund.",
status: TicketStatus.open,
category: TicketCategory.refund_request,
senderName: "Emily Nguyen",
senderEmail: "emily.nguyen@solopreneur.com",
createdAt: new Date("2026-02-21T09:30:00Z"),
},
{
subject: "Cancellation processed but still being charged",
body: "I cancelled my subscription on Jan 15th but was still charged on Feb 1st.",
status: TicketStatus.open,
category: TicketCategory.refund_request,
senderName: "Patrick O'Sullivan",
senderEmail: "patrick@osullivan.me",
createdAt: new Date("2026-02-20T11:15:00Z"),
},
{
subject: "Refund for unused annual plan months",
body: "I paid annually but need to cancel after 4 months. Can I get a prorated refund for the remaining 8 months?",
status: TicketStatus.open,
category: TicketCategory.refund_request,
senderName: "Sara Johansson",
senderEmail: "sara@nordicdesign.se",
createdAt: new Date("2026-02-19T10:00:00Z"),
},
// --- OPEN / null category ---
{
subject: "Urgent: Account compromised",
body: "I think someone has accessed my account. I'm seeing login attempts from IP addresses I don't recognize.",
status: TicketStatus.open,
category: null,
senderName: "Angela Foster",
senderEmail: "angela.foster@securemail.com",
createdAt: new Date("2026-02-23T06:30:00Z"),
},
{
subject: "Partnership inquiry",
body: "We're a consulting firm interested in becoming a certified partner. Who should I speak with?",
status: TicketStatus.open,
category: null,
senderName: "Brian Hayes",
senderEmail: "brian@consultpro.com",
createdAt: new Date("2026-02-22T12:00:00Z"),
},
{
subject: "Feature request: Dark mode",
body: "Would love to see a dark mode option for the dashboard. It would really help with late-night work sessions.",
status: TicketStatus.open,
category: null,
senderName: "Zoe Mitchell",
senderEmail: "zoe.mitchell@designstudio.co",
createdAt: new Date("2026-02-21T20:00:00Z"),
},
{
subject: "Feedback on the new onboarding flow",
body: "The new onboarding wizard is confusing. Step 3 asks for information that wasn't mentioned in step 2.",
status: TicketStatus.open,
category: null,
senderName: "Kevin Wright",
senderEmail: "kevin@wrightco.com",
createdAt: new Date("2026-02-20T14:00:00Z"),
},
{
subject: "Request for SOC 2 compliance report",
body: "Our legal team requires your SOC 2 Type II report before we can proceed with the contract.",
status: TicketStatus.open,
category: null,
senderName: "Catherine Davis",
senderEmail: "cdavis@enterprise-corp.com",
createdAt: new Date("2026-02-18T09:00:00Z"),
},
// --- RESOLVED / technical_question ---
{
subject: "Login page returns 500 error",
body: "Every time I try to log in I get a 500 Internal Server Error. Started happening this morning.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Chris Evans",
senderEmail: "chris.evans@webmail.com",
createdAt: new Date("2026-02-10T08:00:00Z"),
},
{
subject: "File upload stuck at 99%",
body: "Uploads get to 99% and then just hang indefinitely. Happens with all file types.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Maria Garcia",
senderEmail: "maria@creativeco.com",
createdAt: new Date("2026-02-09T15:30:00Z"),
},
{
subject: "Email notifications not being delivered",
body: "I haven't received any email notifications for the past 3 days despite having them enabled.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Ahmad Hassan",
senderEmail: "ahmad@techventures.ae",
createdAt: new Date("2026-02-08T11:15:00Z"),
},
{
subject: "Broken image thumbnails in gallery view",
body: "All image thumbnails show as broken icons. Full-size images load fine.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Lisa Wong",
senderEmail: "lisa.wong@photopro.com",
createdAt: new Date("2026-02-07T14:00:00Z"),
},
{
subject: "CSV import failing with encoding error",
body: "Trying to import a UTF-8 CSV file but getting a 'character encoding mismatch' error.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Henrik Larsson",
senderEmail: "henrik@dataflow.se",
createdAt: new Date("2026-02-06T09:45:00Z"),
},
{
subject: "Password reset link expired immediately",
body: "The password reset email I received had an already-expired link. Tried 3 times.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Olivia Taylor",
senderEmail: "olivia.t@personalmail.com",
createdAt: new Date("2026-02-05T16:20:00Z"),
},
{
subject: "Dashboard widgets not loading on Firefox",
body: "All dashboard widgets show 'Loading...' indefinitely on Firefox 124. Works fine on Chrome.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Jake Morrison",
senderEmail: "jake@morrisontech.com",
createdAt: new Date("2026-02-04T10:30:00Z"),
},
{
subject: "Timezone showing incorrectly in reports",
body: "All report timestamps show in UTC instead of my local timezone (PST), despite my settings being correct.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Amanda Clark",
senderEmail: "amanda.clark@westcoastbiz.com",
createdAt: new Date("2026-02-03T13:00:00Z"),
},
{
subject: "CORS error when embedding widget",
body: "Getting CORS errors when trying to embed the chat widget on our website at customdomain.com.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Ryan Patel",
senderEmail: "ryan@webagency.co",
createdAt: new Date("2026-02-02T08:45:00Z"),
},
{
subject: "Bulk delete not working for archived items",
body: "The bulk delete option does nothing when I select archived items. No error message either.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Natasha Ivanova",
senderEmail: "natasha@rustech.ru",
createdAt: new Date("2026-02-01T17:15:00Z"),
},
{
subject: "Mobile layout broken on iPad Pro",
body: "The responsive layout is completely broken on iPad Pro in landscape mode. Elements overlap.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "George Hamilton",
senderEmail: "george@mobilefirst.io",
createdAt: new Date("2026-01-31T11:30:00Z"),
},
{
subject: "PDF export cutting off right side of tables",
body: "When exporting reports to PDF, the rightmost columns are cut off on every page.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Diana Prince",
senderEmail: "diana@analytics-hub.com",
createdAt: new Date("2026-01-30T14:45:00Z"),
},
// --- RESOLVED / general_question ---
{
subject: "How to set up single sign-on (SSO)?",
body: "We'd like to configure SAML-based SSO for our organization. What are the steps?",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Victor Okonkwo",
senderEmail: "victor@nigeriabiz.ng",
createdAt: new Date("2026-02-08T09:00:00Z"),
},
{
subject: "What's the maximum file upload size?",
body: "We need to upload training videos (up to 2 GB). What's the file size limit?",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Sandra Miller",
senderEmail: "sandra@trainingco.com",
createdAt: new Date("2026-02-07T10:00:00Z"),
},
{
subject: "How do I transfer project ownership?",
body: "I'm leaving the company and need to transfer all my projects to my colleague.",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Paul Anderson",
senderEmail: "paul.anderson@corp.com",
createdAt: new Date("2026-02-06T13:30:00Z"),
},
{
subject: "Can I customize the email notification templates?",
body: "We'd like to add our company logo and change the colors of the notification emails.",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Isabelle Fontaine",
senderEmail: "isabelle@brandstudio.fr",
createdAt: new Date("2026-02-05T08:15:00Z"),
},
{
subject: "How long is data retained after account deletion?",
body: "If I delete my account, how long do you keep my data? We need this info for GDPR compliance.",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Klaus Schmidt",
senderEmail: "klaus@datenschutz.de",
createdAt: new Date("2026-02-04T14:00:00Z"),
},
{
subject: "What integrations are available?",
body: "Do you integrate with Slack, Jira, and Salesforce? We use all three daily.",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Michelle Torres",
senderEmail: "michelle@projectmgmt.com",
createdAt: new Date("2026-02-03T10:45:00Z"),
},
{
subject: "How do I enable audit logging?",
body: "Our compliance team requires full audit logs. How do I enable this feature?",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Anthony Robinson",
senderEmail: "anthony@fintechsolutions.com",
createdAt: new Date("2026-02-02T11:00:00Z"),
},
// --- RESOLVED / refund_request ---
{
subject: "Overcharged on last invoice",
body: "My invoice shows $199 but my plan is $99/month. I was charged for the wrong tier.",
status: TicketStatus.resolved,
category: TicketCategory.refund_request,
senderName: "Jessica White",
senderEmail: "jessica.white@budgetbiz.com",
createdAt: new Date("2026-02-06T07:30:00Z"),
},
{
subject: "Trial converted to paid without warning",
body: "My free trial converted to a paid plan without any notification. I'd like a refund.",
status: TicketStatus.resolved,
category: TicketCategory.refund_request,
senderName: "Benjamin Cole",
senderEmail: "ben.cole@testmail.com",
createdAt: new Date("2026-02-05T12:00:00Z"),
},
{
subject: "Refund for downtime on January 28th",
body: "Your service was down for 4 hours on Jan 28. Per your SLA, we're entitled to a credit.",
status: TicketStatus.resolved,
category: TicketCategory.refund_request,
senderName: "Stephanie Cruz",
senderEmail: "stephanie@legaltech.com",
createdAt: new Date("2026-02-04T15:30:00Z"),
},
{
subject: "Wrong currency charged on invoice",
body: "I was charged in USD instead of EUR. The exchange rate difference cost me an extra €12.",
status: TicketStatus.resolved,
category: TicketCategory.refund_request,
senderName: "Lucien Dubois",
senderEmail: "lucien@parisoffice.fr",
createdAt: new Date("2026-02-03T09:15:00Z"),
},
{
subject: "Double charge for add-on feature",
body: "I was charged twice for the analytics add-on in January. Please refund one of the charges.",
status: TicketStatus.resolved,
category: TicketCategory.refund_request,
senderName: "Karen Mitchell",
senderEmail: "karen@retailhq.com",
createdAt: new Date("2026-02-02T14:00:00Z"),
},
// --- RESOLVED / null category ---
{
subject: "Account locked after too many failed attempts",
body: "My account is locked. I forgot my password and tried too many times.",
status: TicketStatus.resolved,
category: null,
senderName: "Trevor Barnes",
senderEmail: "trevor.barnes@outlook.com",
createdAt: new Date("2026-02-07T16:00:00Z"),
},
{
subject: "Request to update company name on invoice",
body: "Our company name changed from 'Old Corp' to 'New Corp LLC'. Please update future invoices.",
status: TicketStatus.resolved,
category: null,
senderName: "Megan Foster",
senderEmail: "megan@newcorpllc.com",
createdAt: new Date("2026-02-05T10:30:00Z"),
},
{
subject: "Suggestion: Add keyboard shortcuts",
body: "It would be great to have keyboard shortcuts for common actions like save (Ctrl+S) and search (Ctrl+K).",
status: TicketStatus.resolved,
category: null,
senderName: "Alex Rivera",
senderEmail: "alex@productivepro.com",
createdAt: new Date("2026-02-03T07:45:00Z"),
},
{
subject: "Need a copy of my invoice from December",
body: "Can you resend or provide a download link for my December 2025 invoice? I need it for tax filing.",
status: TicketStatus.resolved,
category: null,
senderName: "Sharon Lee",
senderEmail: "sharon.lee@accounting.com",
createdAt: new Date("2026-02-01T09:00:00Z"),
},
// --- CLOSED / technical_question ---
{
subject: "Error 403 when accessing admin panel",
body: "I'm getting a 403 Forbidden error when trying to access the admin panel. I am an admin user.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Frank Murphy",
senderEmail: "frank@murphyindustries.com",
createdAt: new Date("2026-01-28T10:00:00Z"),
},
{
subject: "Data sync between mobile and desktop not working",
body: "Changes made on mobile aren't syncing to desktop. Last sync was 3 days ago.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Ruby Chen",
senderEmail: "ruby.chen@syncapp.com",
createdAt: new Date("2026-01-27T14:30:00Z"),
},
{
subject: "Custom domain showing SSL warning",
body: "Our custom domain helpdesk.ourcompany.com is showing an SSL certificate warning to visitors.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Nathan Brooks",
senderEmail: "nathan@ourcompany.com",
createdAt: new Date("2026-01-26T09:15:00Z"),
},
{
subject: "Calendar integration showing wrong event times",
body: "Events synced from Google Calendar show up 5 hours off. My timezone settings are correct.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Victoria Sanchez",
senderEmail: "victoria@eventplanner.com",
createdAt: new Date("2026-01-25T11:00:00Z"),
},
{
subject: "Cannot delete old workspace",
body: "Trying to delete a workspace from 2024 but the delete button is grayed out.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Timothy Adams",
senderEmail: "tim.adams@cleanup.io",
createdAt: new Date("2026-01-24T16:00:00Z"),
},
{
subject: "Intermittent 504 Gateway Timeout errors",
body: "We're seeing random 504 errors during peak hours (2-4 PM EST). Affects about 10% of requests.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Samantha Phillips",
senderEmail: "sam@hightraffic.com",
createdAt: new Date("2026-01-23T15:30:00Z"),
},
{
subject: "Markdown rendering broken in comments",
body: "Code blocks in comments no longer render correctly. They show raw markdown instead.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Oscar Nilsson",
senderEmail: "oscar@devteam.se",
createdAt: new Date("2026-01-22T08:00:00Z"),
},
{
subject: "Export function producing corrupted Excel files",
body: "Exporting data to .xlsx format produces files that Excel says are corrupted and cannot open.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Hannah Wilson",
senderEmail: "hannah.w@finance-dept.com",
createdAt: new Date("2026-01-21T13:45:00Z"),
},
{
subject: "Auto-save not working in form builder",
body: "Lost 30 minutes of work because auto-save silently stopped working in the form builder.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Derek James",
senderEmail: "derek@formdesign.co",
createdAt: new Date("2026-01-20T10:20:00Z"),
},
{
subject: "Drag and drop not working in Safari",
body: "The drag-and-drop feature for reordering items doesn't work at all in Safari 18.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Fiona Campbell",
senderEmail: "fiona@macuser.co.uk",
createdAt: new Date("2026-01-19T09:30:00Z"),
},
// --- CLOSED / general_question ---
{
subject: "Do you offer training or onboarding sessions?",
body: "We're rolling out your platform to 200 employees. Do you provide training sessions?",
status: TicketStatus.closed,
category: TicketCategory.general_question,
senderName: "Margaret Thompson",
senderEmail: "margaret@largecorp.com",
createdAt: new Date("2026-01-25T08:30:00Z"),
},
{
subject: "What browsers are officially supported?",
body: "We need to know which browsers are officially supported for our IT policy document.",
status: TicketStatus.closed,
category: TicketCategory.general_question,
senderName: "Greg Patterson",
senderEmail: "greg@itdept.edu",
createdAt: new Date("2026-01-24T12:00:00Z"),
},
{
subject: "How do I downgrade my plan?",
body: "I'd like to downgrade from Pro to Starter. How do I do that without losing my data?",
status: TicketStatus.closed,
category: TicketCategory.general_question,
senderName: "Christina Lopez",
senderEmail: "christina@budgetsaver.com",
createdAt: new Date("2026-01-23T10:15:00Z"),
},
{
subject: "Can I white-label the platform?",
body: "We want to offer this to our clients under our own brand. Is white-labeling available?",
status: TicketStatus.closed,
category: TicketCategory.general_question,
senderName: "Douglas Reed",
senderEmail: "douglas@whitelabel.agency",
createdAt: new Date("2026-01-22T14:00:00Z"),
},
{
subject: "Is there a sandbox environment for testing?",
body: "We'd like a sandbox to test our integrations before going live.",
status: TicketStatus.closed,
category: TicketCategory.general_question,
senderName: "Wendy Zhang",
senderEmail: "wendy@testfirst.com",
createdAt: new Date("2026-01-21T09:00:00Z"),
},
{
subject: "How do I set up automated reports?",
body: "I want to receive a weekly summary report every Monday morning. How do I set that up?",
status: TicketStatus.closed,
category: TicketCategory.general_question,
senderName: "Roger Kim",
senderEmail: "roger@analytics-pro.com",
createdAt: new Date("2026-01-20T11:30:00Z"),
},
// --- CLOSED / refund_request ---
{
subject: "Charged after free trial expired — want refund",
body: "I forgot to cancel before the trial ended. I never used the paid features. Please refund.",
status: TicketStatus.closed,
category: TicketCategory.refund_request,
senderName: "Brenda Cooper",
senderEmail: "brenda.cooper@email.com",
createdAt: new Date("2026-01-26T07:00:00Z"),
},
{
subject: "Refund for service not matching description",
body: "The feature advertised on your website doesn't work as described. I'd like a full refund.",
status: TicketStatus.closed,
category: TicketCategory.refund_request,
senderName: "Ivan Petrov",
senderEmail: "ivan@moscow-tech.ru",
createdAt: new Date("2026-01-24T13:00:00Z"),
},
{
subject: "Accidental purchase of extra storage",
body: "I accidentally purchased 100 GB of extra storage. Can this be reversed?",
status: TicketStatus.closed,
category: TicketCategory.refund_request,
senderName: "Nancy Bell",
senderEmail: "nancy@thriftybiz.com",
createdAt: new Date("2026-01-22T10:00:00Z"),
},
{
subject: "Request refund — migrating to competitor",
body: "We've decided to switch to another platform. Please refund the remaining days on our plan.",
status: TicketStatus.closed,
category: TicketCategory.refund_request,
senderName: "Peter Hoffman",
senderEmail: "peter@switching.co",
createdAt: new Date("2026-01-20T15:00:00Z"),
},
{
subject: "Student charged full price instead of discounted rate",
body: "I signed up with my .edu email but was charged $49 instead of the $19 student rate.",
status: TicketStatus.closed,
category: TicketCategory.refund_request,
senderName: "Ashley Green",
senderEmail: "ashley.green@university.edu",
createdAt: new Date("2026-01-18T08:30:00Z"),
},
// --- CLOSED / null category ---
{
subject: "Thank you for the excellent support",
body: "Just wanted to say thanks to your support team. My issue was resolved within minutes!",
status: TicketStatus.closed,
category: null,
senderName: "William Turner",
senderEmail: "william@happycustomer.com",
createdAt: new Date("2026-01-27T09:00:00Z"),
},
{
subject: "Interested in becoming a reseller",
body: "We'd like to resell your product in the Latin American market. Do you have a reseller program?",
status: TicketStatus.closed,
category: null,
senderName: "Carmen Reyes",
senderEmail: "carmen@latamtech.mx",
createdAt: new Date("2026-01-25T14:30:00Z"),
},
{
subject: "GDPR data export request",
body: "Under GDPR Article 20, I'm requesting a full export of all personal data you hold about me.",
status: TicketStatus.closed,
category: null,
senderName: "Eva Bergström",
senderEmail: "eva@privacy-first.eu",
createdAt: new Date("2026-01-23T08:00:00Z"),
},
{
subject: "Bug bounty submission — XSS in profile page",
body: "I found a reflected XSS vulnerability on the profile edit page. Is there a bug bounty program?",
status: TicketStatus.closed,
category: null,
senderName: "Raj Malhotra",
senderEmail: "raj@securityresearch.in",
createdAt: new Date("2026-01-21T17:00:00Z"),
},
{
subject: "Accessibility issue: Screen reader not reading alerts",
body: "Error alerts on forms are not announced by screen readers (tested with NVDA and VoiceOver).",
status: TicketStatus.closed,
category: null,
senderName: "Danielle Price",
senderEmail: "danielle@a11y-matters.org",
createdAt: new Date("2026-01-19T12:00:00Z"),
},
// --- Extra OPEN tickets for more variety ---
{
subject: "Billing page not loading",
body: "The billing page shows a white screen. Console shows a JavaScript error.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Tanya Reeves",
senderEmail: "tanya@startuphub.com",
createdAt: new Date("2026-02-13T08:00:00Z"),
},
{
subject: "How to bulk import contacts?",
body: "We have 5,000 contacts in a spreadsheet. Is there a way to import them all at once?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Richard Stone",
senderEmail: "richard@salesforce-user.com",
createdAt: new Date("2026-02-12T10:30:00Z"),
},
{
subject: "Charged in wrong currency (GBP instead of USD)",
body: "My last invoice was in British pounds but my account is set to USD.",
status: TicketStatus.open,
category: TicketCategory.refund_request,
senderName: "Monica Hall",
senderEmail: "monica@piedpiper.com",
createdAt: new Date("2026-02-11T14:00:00Z"),
},
{
subject: "Broken link in welcome email",
body: "The 'Get Started' button in the welcome email leads to a 404 page.",
status: TicketStatus.open,
category: null,
senderName: "Steven Grant",
senderEmail: "steven.grant@newuser.com",
createdAt: new Date("2026-02-10T09:00:00Z"),
},
{
subject: "Notification preferences keep resetting",
body: "Every time I disable email notifications, they re-enable themselves the next day.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Jasmine Howard",
senderEmail: "jasmine@quietplease.com",
createdAt: new Date("2026-02-09T11:30:00Z"),
},
{
subject: "Request for volume pricing",
body: "We're looking to purchase 500 licenses. Do you offer volume discounts?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Walter Briggs",
senderEmail: "walter@megacorp.com",
createdAt: new Date("2026-02-08T13:00:00Z"),
},
{
subject: "Unexpected charge of $9.99 for premium feature",
body: "I see a charge for 'Premium Analytics' that I never signed up for.",
status: TicketStatus.open,
category: TicketCategory.refund_request,
senderName: "Diane Fletcher",
senderEmail: "diane@carefulspender.com",
createdAt: new Date("2026-02-07T08:15:00Z"),
},
{
subject: "Can I schedule demo for my team?",
body: "We're evaluating tools and would love a live demo for our team of 12.",
status: TicketStatus.open,
category: null,
senderName: "Martin Cross",
senderEmail: "martin@evaluation-team.com",
createdAt: new Date("2026-02-06T15:00:00Z"),
},
// --- Extra RESOLVED ---
{
subject: "Print function cutting off headers",
body: "When I print a report, the header row is cut off on every page after the first.",
status: TicketStatus.resolved,
category: TicketCategory.technical_question,
senderName: "Pamela York",
senderEmail: "pamela@printshop.com",
createdAt: new Date("2026-01-30T10:00:00Z"),
},
{
subject: "How do I archive old projects?",
body: "We have 200+ completed projects cluttering the dashboard. How do I archive them?",
status: TicketStatus.resolved,
category: TicketCategory.general_question,
senderName: "Stanley Cooper",
senderEmail: "stanley@organizedpm.com",
createdAt: new Date("2026-01-29T13:30:00Z"),
},
{
subject: "Charged for cancelled add-on",
body: "I cancelled the 'Priority Support' add-on last month but was charged again.",
status: TicketStatus.resolved,
category: TicketCategory.refund_request,
senderName: "Vanessa Brooks",
senderEmail: "vanessa@careful-billing.com",
createdAt: new Date("2026-01-28T11:00:00Z"),
},
{
subject: "Request to merge duplicate accounts",
body: "I accidentally created two accounts with different emails. Can you merge them?",
status: TicketStatus.resolved,
category: null,
senderName: "Leonard Walsh",
senderEmail: "leonard@dupaccounts.com",
createdAt: new Date("2026-01-27T15:30:00Z"),
},
// --- Extra CLOSED ---
{
subject: "Slow page load times on dashboard",
body: "The main dashboard takes over 10 seconds to load. It used to load in under 2 seconds.",
status: TicketStatus.closed,
category: TicketCategory.technical_question,
senderName: "Gloria Simmons",
senderEmail: "gloria@speedmatters.com",
createdAt: new Date("2026-01-17T10:00:00Z"),
},
{
subject: "Can I change my subdomain?",
body: "We rebranded and need to change our subdomain from oldname.app.com to newname.app.com.",
status: TicketStatus.closed,
category: TicketCategory.general_question,
senderName: "Alberto Rossi",
senderEmail: "alberto@rebrand.it",
createdAt: new Date("2026-01-16T14:00:00Z"),
},
{
subject: "Refund for duplicate annual subscription",
body: "I was charged for two annual subscriptions. Only one account is active.",
status: TicketStatus.closed,
category: TicketCategory.refund_request,
senderName: "Beth Hawkins",
senderEmail: "beth@oops-billing.com",
createdAt: new Date("2026-01-15T09:00:00Z"),
},
{
subject: "Media inquiry about your company",
body: "I'm a journalist writing about SaaS platforms. Could I interview your CEO?",
status: TicketStatus.closed,
category: null,
senderName: "Charlotte Edwards",
senderEmail: "charlotte@techpress.com",
createdAt: new Date("2026-01-14T11:30:00Z"),
},
{
subject: "API returning stale cached data",
body: "The GET /projects endpoint returns data from yesterday even after I create new projects.",
status: TicketStatus.open,
category: TicketCategory.technical_question,
senderName: "Felix Hartmann",
senderEmail: "felix@cachebuster.dev",
createdAt: new Date("2026-02-12T07:00:00Z"),
},
{
subject: "Need invoice with VAT number for tax purposes",
body: "Our accountant requires invoices with our EU VAT number (DE123456789). How do I add it?",
status: TicketStatus.open,
category: TicketCategory.general_question,
senderName: "Ingrid Bauer",
senderEmail: "ingrid@eufinance.de",
createdAt: new Date("2026-02-11T10:00:00Z"),
},
];
async function main() {
// Clear existing tickets
await prisma.ticket.deleteMany();
// Insert all 100 tickets
await prisma.ticket.createMany({ data: tickets });
console.log(`Seeded ${tickets.length} tickets successfully.`);
}
main()
.catch((e) => {
console.error(e);
process.exit(1);
})
.finally(() => prisma.$disconnect());
Reference in a new issue Copy permalink