mirror of
https://github.com/mosh-hamedani/helpdesk.git
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66 lines
2.2 KiB
Markdown
66 lines
2.2 KiB
Markdown
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# Implementation Plan
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## Phase 1: Project Setup
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- [ ] Initialize monorepo structure (`/client`, `/server`)
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- [ ] Set up Express server with TypeScript
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- [ ] Set up React app with TypeScript
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- [ ] Set up PostgreSQL database
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## Phase 2: Authentication
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- [ ] Create login page
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- [ ] Implement login API endpoint
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- [ ] Implement session-based authentication middleware
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- [ ] Implement logout API endpoint
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- [ ] Add route protection on the frontend (redirect to login if unauthenticated)
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## Phase 3: User Management
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- [ ] Create user management page (admin only)
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- [ ] Implement create agent API endpoint
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- [ ] Implement list users API endpoint
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- [ ] Implement edit user API endpoint
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- [ ] Implement delete user API endpoint
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- [ ] Add role-based access control (admin vs agent)
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## Phase 4: Ticket CRUD
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- [ ] Implement create ticket API endpoint
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- [ ] Implement list tickets API endpoint (with filtering by status and category, sorting)
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- [ ] Implement get ticket API endpoint
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- [ ] Implement update ticket API endpoint (change status, assign agent)
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- [ ] Create ticket list page with filtering and sorting
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- [ ] Create ticket detail page
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## Phase 5: AI Features
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- [ ] Set up Claude API integration
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- [ ] Implement auto-classification endpoint (categorize incoming tickets)
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- [ ] Implement AI summary endpoint (generate ticket summary)
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- [ ] Implement AI suggested reply endpoint
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- [ ] Build knowledge base structure and seed with initial content
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- [ ] Integrate AI features into ticket detail page UI
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## Phase 6: Email Integration
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- [ ] Set up email provider (SendGrid/Mailgun)
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- [ ] Implement inbound email webhook to create tickets
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- [ ] Implement outbound email sending when an agent replies
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- [ ] Handle email threading (replies linked to existing tickets)
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## Phase 7: Dashboard
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- [ ] Create dashboard page with ticket overview stats (open, resolved, closed counts)
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- [ ] Add tickets by category breakdown
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- [ ] Add recent tickets list
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- [ ] Add quick filters to navigate to filtered ticket list
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## Phase 8: Polish & Deployment
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- [ ] Add input validation and error handling across all endpoints
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- [ ] Add loading states and error states on the frontend
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- [ ] Write Dockerfile for server and client
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- [ ] Set up Docker Compose for local development
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- [ ] Write deployment configuration
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